LEGAL

Information We Collect

We may collect information that you voluntarily provide through the website, including:

Contact information

• First and last name
• Email address
• Phone number
• Home or service address
• City and ZIP/postal code

Pet and veterinary service information

When you request a house call, we may collect information such as:

• Pet name
• Type of pet
• Breed
• Age or date of birth
• Weight
• Service requested
• Notes about the requested service
• Reason for the visit or other information you choose to provide about your pet

General inquiries

If you use our Contact form, we collect the information you enter into the message field along with your contact information.

Interest List information

If you join our Acupuncture & Fish Medicine Interest List, we may collect:

• Your first name
• Your email address
• Whether you are interested in acupuncture, fish medicine, or both

Information Collected Automatically

Like most websites, our website and service providers may automatically collect limited technical information when you visit the site. This may include information such as:

• IP address
• Browser and device type
• Pages visited
• Date and time of access
• Referring website or page
• Basic website usage and performance information

This information may be collected through standard website technologies such as cookies, server logs, analytics tools, or similar technologies.

How We Use Information

We may use information collected through this website to:

• Respond to questions and inquiries
• Review requests for veterinary house calls
• Contact you regarding your pet’s needs
• Discuss availability and arrange scheduling
• Provide customer service
• Maintain information about prospective or existing clients
• Send requested updates regarding future services, including acupuncture or fish medicine
• Operate, maintain, troubleshoot, and improve the website
• Protect the website and our systems from misuse or security threats
• Maintain appropriate business and administrative records
• Comply with applicable legal or regulatory obligations

Submitting a request through this website does not by itself confirm an appointment. Unique Veterinary Boutique will follow up regarding availability and scheduling.

Customer Relationship Management and Service Providers

Information submitted through our website forms may be transmitted to and stored within the software systems we use to manage website inquiries, contacts, communications, and workflows.

We currently use HighLevel and related website technology to receive and manage website form submissions and associated customer information.

We may also use other service providers that assist with website hosting, email delivery, security, analytics, communications, or other business operations. These providers may process information on our behalf as necessary to provide their services.

We do not sell information submitted through our website forms for monetary compensation.

Patient Portal

Our website contains links to an external Patient Portal provided through a third-party service.

When you leave our website and use the Patient Portal, information you submit through that service is handled according to the privacy practices and terms of the Patient Portal provider.

Unique Veterinary Boutique’s website Privacy Policy does not control the privacy practices of third-party websites or platforms.

Veterinary and Pet Information

Information regarding your pet may be used to evaluate or respond to a request for veterinary services and, where applicable, to support the provision of veterinary care.

Please do not use a general website form to send information that requires immediate veterinary attention.

Website communications are not a substitute for emergency veterinary care.

Email Communications

If you provide your email address, we may use it to:

• Respond to your inquiry
• Follow up about a house-call request
• Communicate about veterinary services
• Provide information you specifically requested
• Send updates about a future service if you joined an Interest List

You may ask us to stop sending non-essential promotional or informational emails at any time.

Transactional, scheduling, service-related, or legally required communications may still be sent where appropriate.

Cookies and Similar Technologies

This website may use cookies or similar technologies that are necessary for website operation, security, form functionality, performance, or analytics.

Your browser may allow you to block or delete cookies. Disabling certain technologies may affect some website functionality.

Data Retention

We may retain information for as long as reasonably necessary to:

• Respond to inquiries
• Manage prospective and existing client relationships
• Maintain appropriate business or veterinary records
• Meet legal, accounting, administrative, or regulatory requirements
• Resolve disputes
• Protect our business and systems

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative and technical measures intended to protect information under our control.

However, no website, internet transmission, electronic storage system, or email communication can be guaranteed to be completely secure. You should use discretion when submitting information online.

Children’s Privacy

This website is intended for pet owners and other individuals seeking information about Unique Veterinary Boutique.

We do not knowingly use this website to collect personal information directly from children under 13.

If you believe a child has submitted personal information to us without appropriate permission, please contact us so that we can review the matter.

Your Choices and Requests

You may contact us to:

• Ask what personal information you have provided to us
• Request that inaccurate information be corrected
• Request deletion of information where appropriate
• Ask questions about how information is being used
• Ask to stop receiving non-essential marketing or Interest List communications

Some information may need to be retained where required for legitimate business, veterinary recordkeeping, legal, regulatory, security, or other appropriate purposes.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, security, availability, privacy policies, or practices of third-party websites. You should review the policies of any external service before providing information to it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business practices.

The updated policy will be posted on this page with a revised Effective Date.

Contact Us

For questions about this Privacy Policy or information submitted through the website, contact:

Unique Veterinary Boutique

Email: info@uniquevet.com

Phone: 267-314-7184